DCP-197C
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FAQs & Troubleshooting |

DCP-197C
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Updated:19/08/2022
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These are the latest FAQs, sorted by last update date.
16/08/2022
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
16/08/2022
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
28/07/2022
Uninstall the drivers. (Mac OS X 10.5)
28/07/2022
Install the built-in drivers (For Windows 8 or later)
28/07/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)