FAQs & Troubleshooting
Popular |
DCP-197C
160 Results
1.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
2.
Can I print from or scan to an iPhone, iPod Touch or iPad?
3.
Scan and save a document in PDF format (Scan to File)
4.
The printer status is Offline or Paused.
5.
How to identify your Operating System (OS).
6.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
7.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
8.
Replace Ink
9.
Can third party ink be used to refill the ink cartridges?
10.
Can I print from or scan to an Android™ Smartphone?
11.
One or more of my colours are not printing (blank). What can I do?
12.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
13.
I still receive the error message "Paper Jam" after I removed the jammed paper.
14.
Change the printer driver settings (Windows / macOS)
15.
Which E-mail packages are compatible with ControlCenter3?
16.
How do I know which side up my photo paper should be in the tray?
17.
Paper Jam
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
Ink Low
20.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
21.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
Delete print jobs from the print queue.
24.
Print using only the black ink cartridge when the colour cartridges have run out
25.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
26.
Uninstall the Brother Software and Drivers (Windows)
27.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
28.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
29.
Improve poor print quality.
30.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)