FAQs & Troubleshooting
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MFC-9420CN
290 Results
31.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
32.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
33.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
34.
Can I use non-Brother or third party supplies with the Brother machine?
35.
Can I print using the IPP protocol on Windows XP?
36.
What is the printable area per page?
37.
What is the recommended paper?
38.
Verify if the Brother machine has a dial tone
39.
Can I buy any MICR toner?
40.
Replace the toner cartridge.
41.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
42.
Delete print jobs from the print queue.
43.
Install the built-in drivers (For Windows 8 and Windows 10)
44.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
45.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
46.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
47.
The paper is skewed when it's printed.
48.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
49.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
50.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
51.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
52.
"Document Jam" error appears on the LCD. What should I do?
53.
What is Distinctive Ring and how do I program it?
54.
White streaks or bands appears down the page.
55.
Can I print from DOS applications?
56.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
57.
How can I activate/deactivate the Toner Save Mode?
58.
I can print but cannot scan via network. (For Windows)
59.
How do I replace the transfer roller?
60.
"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?