FAQs & Troubleshooting
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MFC-9420CN
302 Results
31.
Can I print from or scan to Android™ Smartphone?
32.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
33.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
34.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
35.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
36.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
37.
When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
38.
What is Distinctive Ring and how do I program it?
39.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
40.
Can I confirm that the FAX was sent correctly?
41.
Vertical black lines or streaks appear on the printout.
42.
Nothing is printed on the page or some colors are missing.
43.
I can print but cannot scan via network. (For Windows)
44.
Check the IP addresses of your PC and the Brother machine
45.
ControlCenter3 displays a blank screen at startup (Windows)
46.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
47.
I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
48.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
49.
Can I transfer faxes in the MFC's memory to the PC?
50.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
51.
How can I clean the inside of the machine?
52.
Why doesn't the machine answer when receiving a call?
53.
Verify the Brother machine connected to the Wired Network (For Macintosh)
54.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
55.
White streaks or bands appears down the page.
56.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
57.
Printouts are faint.
58.
The image is ghosted.
59.
Color around the edge of printing is incorrect.
60.
Configure and use the Scan Key Tool (Linux)