FAQs & Troubleshooting
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290 Results
- 51The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 52Scan and save a document in PDF format (Scan to File)
- 53When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 54Printouts have toner specks.
- 55I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 56I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 57What is the recommended paper?
- 58My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 59Toner smears when rubbed.
- 60Vertical black lines or streaks appear on the printout.
- 61Nothing is printed on the page or some colors are missing.
- 62ControlCenter3 displays a blank screen at startup (Windows)
- 63The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 64I can print but cannot scan via network. (For Macintosh)
- 65I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 66I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 67Scan a document from a Windows XP application
- 68Why does my Brother machine make a clunking noise when powered on or printing?
- 69The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 70What is the printable area per page?
- 71Configure and use the Scan Key Tool (Linux)
- 72When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 73The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 74Print command (LPR) (Linux)
- 75I cannot save a file downloaded from the Brother support website (For Windows)
- 76Delete print jobs from the print queue.
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 79The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 80I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 81The paper is skewed when it's printed.
- 82Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 83I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 84Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 85How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 86In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 87Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 88I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 89My FAX/MFC will not Dial. Why?
- 90When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 91Scan using XSane or GIMP (Linux)
- 92When I print images, the quality is not good (Linux)
- 93I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 94I installed scan-key-tool, but it does not work. (Linux)
- 95I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 96Send a fax using PC-FAX with LPD/LPRng (Linux)
- 97I want to print using CUPS while keeping SELinux enabled. (Linux)
- 98Uninstall printer drivers (Linux)
- 99Install the built-in drivers (For Windows 8 and Windows 10)
- 100Verify the Brother machine connected to the Wired Network (For Windows)