FAQs & Troubleshooting
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MFC-9420CN
290 Results
1.
"Paper Jam B" error appears on the LCD. What should I do?
2.
Toner smears when rubbed.
3.
"Paper Jam C" error appears on the LCD. What should I do?
4.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
What driver package format is supported by my Linux distribution?
7.
Scan and save a document in PDF format (Scan to File)
8.
Dirty spots are printed.
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
Printouts have wrinkles or creases.
11.
What can happen if the wrong paper is used in your machine.
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
The printer status is Offline or Paused.
15.
White spots appear.
16.
How to identify your Operating System (OS).
17.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
18.
Lines appears across the page.
19.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
20.
Change the printer driver settings (Windows/macOS)
21.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
22.
How do I reset the printer settings to the default settings?
23.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
24.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
25.
Can I print from or scan to Android™ Smartphone?
26.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
27.
Printouts are faint.
28.
Color around the edge of printing is incorrect.
29.
Vertical black lines or streaks appear on the printout.
30.
Cannot print after a Windows 10 update (June 2020)