FAQs & Troubleshooting
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MFC-J815DW XL
252 Results
1.
(Video) Load A4/Letter paper
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Setup a Brother machine on a wireless (Wi-Fi) network.
4.
Check the Print Quality
5.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
6.
(Video) Install Ink Cartridges
7.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
Other Problems
10.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
11.
The printer status is Offline or Paused.
12.
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
13.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
14.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
15.
Print using only the black ink cartridge when the Color cartridges have run out.
16.
(Video) Set up your Brother machine
17.
Brother iPrint&Scan cannot find my Brother machine (macOS)
18.
What is Brother iPrint&Scan?
19.
How to identify your Operating System (OS).
20.
I cannot print using my Brother machine on a wireless network (Mac)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
23.
Install Starter Ink
24.
Document Jam
25.
Printer Jam or Paper Jam
26.
I cannot print on a wireless (Wi-Fi) network (Windows)
27.
Change the Print Setting Options to Improve Your Print Results
28.
(Video) Unpack your Brother machine
29.
(Video) Connect telephone line and power cords
30.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)