MFC-J815DW XL
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FAQs & Troubleshooting |
MFC-J815DW XL
Date: 09/11/2017 ID: faq00002988_003
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
There are two cases when the display shows this message. Follow the solution suitable for your case.
Cause1: The Paper tray is not completely inserted.
Slowly push the paper tray completely into the machine.
Cause2: Paper or a foreign object has prevented the paper tray from being inserted properly.
Pull the paper tray out of the machine, and remove the jammed paper or foreign object.
MFC-J1010DW, MFC-J1170DW, MFC-J1800DW, MFC-J491DW, MFC-J497DW, MFC-J690DW, MFC-J805DW(XL), MFC-J815DW XL, MFC-J895DW, MFC-J995DW(XL)
If you need further assistance, please contact Brother customer service:
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