FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Check the Print Quality
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Paper Type and Paper Size for Each Operation
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Other Problems
- 10Printing/ Scanning with a mobile device
- 11Correct the Paper Feed to Clear Vertical Lines
- 12Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 13Use voice mail on the same line as my Brother machine.
- 14What is the recommended paper?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Telephone Line Interference/VoIP.
- 17Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 18Print as a Poster (Windows)
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Install Ink Cartridges
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Change the printer driver settings (Windows/macOS)
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Printer Jam or Paper Jam
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Load Documents in the Automatic Document Feeder (ADF)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Transfer faxes to the PC when my machine has a mechanical issue.
- 30Change the Print Setting Options to Improve Your Print Results
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32The printer status is Offline or Paused.
- 33Document Jam
- 34Replace Ink
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 38Brother iPrint&Scan cannot find my Brother machine (macOS)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41Sleep
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Cannot Detect Ink Volume
- 44What is Brother iPrint&Scan?
- 45Cover is Open
- 46When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 47Important points you need to confirm before configuring your Brother machine for a wireless network.
- 48I am having an issue receiving faxes.
- 49Paper is Jammed in the Back of the Machine (Jam C Rear)
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)