Windows 10 Support Information
How can I improve poor print quality ?
The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
How to identify your Operating System (OS).
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
Install the built-in drivers (For Windows 8 or later)
The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
Pre-Required Procedures (Linux)
Does NC-2200w work with Windows Vista?
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
The printer status is Offline or Paused.
How do I load legal size paper in the paper tray?
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
Can I transfer faxes in the MFC's memory to the PC?
How do I clean white or black spots on printed documents?
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
When printing with monochrome laser printer, the print position shifts. (Linux)
I cannot print from my computer via USB.
Configure scan settings without administrator privileges (Linux)
The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
Stop my Brother machine from automatically redialing a busy number.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?