FAQs & Troubleshooting
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295 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4Protect your Brother machine against unauthorised access over the network
- 5Pre-Required Procedures (Linux)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Does NC-2200w work with Windows Vista?
- 10I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17How do I load legal size paper in the paper tray?
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Change the printer driver settings (Windows/macOS)
- 22The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24What is a "Generic PCL Driver"?
- 25What does "COMM.ERROR" on the LCD display mean?
- 26I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 27Can I print from or scan to Android™ Smartphone?
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Open the Status Monitor
- 36Delete print jobs from the print queue.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I'm using MagicJack and am having problems sending or receiving faxes.
- 39"Paper Jam Rear" error appears on the LCD. What should I do?
- 40Can I print from DOS applications?
- 41What can happen if the wrong paper is used in your machine.
- 42What is the difference between the toner cartridge and the drum unit?
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44How do I know which receive mode to select?
- 45Windows 10 Support Information
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Discover the MAC address of the Brother network card
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?