FAQs & Troubleshooting
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111 Results
31. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
32. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
33. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
34. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup
35. 11/04/2022
My Brother machine could not be found over the network when I installed drivers on my computer.
36. 01/04/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
37. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
38. 10/03/2022
Check your machine's IP Address or Node Name
39. 15/11/2021
I cannot install the Brother printer driver (macOS 10.15 or earlier)
40. 10/11/2021
Open the Control Panel (For Windows)
41. 14/10/2021
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
42. 29/07/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
43. 22/02/2021
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
44. 16/07/2020
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
45. 06/07/2020
Change the brscan5 scan settings using XSane (Linux)
46. 02/06/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
47. 11/05/2020
Enable the Brother machine's network interface.
48. 15/01/2020
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
49. 20/12/2019
Access Web Based Management
50. 06/12/2019
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
51. 10/10/2019
Install PaperPort™ 12SE / 14SE (Windows)
52. 27/09/2019
Install BRAdmin Professional 3
53. 12/07/2019
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
54. 14/05/2019
If You Want to Check that Your Network Devices are Working Correctly
55. 14/05/2019
Your Scanner Cannot Be Detected on the Network During Installation
56. 14/05/2019
If You Cannot Complete the Wireless Network Setup Configuration
57. 14/05/2019
Wireless LAN Error Codes
58. 14/05/2019
Your Brother Machine Cannot Scan over the Network
59. 10/05/2019
Important points you need to confirm before configuring your Brother machine for a wireless network.
60. 07/03/2019
What is Brother iPrint&Scan?