FAQs & Troubleshooting
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ADS-3600W
108 Results
61. 10/08/2018
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
62. 06/08/2018
Check the Network Name (SSID) that your machine is connected to.
63. 17/05/2018
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
64. 05/03/2018
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
65. 25/01/2018
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
66. 27/10/2017
The BRAdmin Professional software is not able to locate the Brother machine on my network.
67. 20/10/2017
Enable or disable the Brother machine's USB interface.
68. 08/09/2017
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
69. 07/04/2017
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
70. 03/02/2017
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
71. 08/09/2016
Setting up the Web icon (Brother Web Connect) function.
72. 28/07/2016
Reset the Scheduled maintenance counter
73. 25/03/2016
Download a file from the "Downloads" section and save it to Windows 8 computer.
74. 25/03/2016
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
75. 25/03/2016
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
76. 25/03/2016
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
77. 25/03/2016
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
78. 25/03/2016
Can I print from or scan to Android™ Smartphone?
79. 24/03/2016
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
80. 24/03/2016
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
81. 09/03/2016
What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
82. 10/02/2016
The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
83. 10/02/2016
I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
84. 05/01/2016
Card Jam
85. 05/01/2016
The scan result of thick documents is enlarged or its bottom part is cut off.
86. 05/01/2016
My scanned image is missing.
87. 05/01/2016
The LCD displays an error code when I use Web icon (Brother Web Connect).
88. 05/01/2016
Document Jam
89. 25/11/2015
Clean the roller
90. 20/11/2015
Load Documents