FAQs & Troubleshooting
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111 Results
1.
What is Brother iPrint&Scan?
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
4.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
5.
"Multifeed detection" or "Multifeed Detection Error"
6.
Duplex (two-sided) scan
7.
Document Jam
8.
If You Want to Check that Your Network Devices are Working Correctly
9.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
10.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
11.
Configuring frequently-used scan settings on your computer.
12.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
13.
My Brother machine could not be found over the network when I installed drivers on my computer.
14.
Replace Pick up roller
15.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
16.
Enable the Brother machine's network interface.
17.
How to identify your Operating System (OS).
18.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
19.
Wireless LAN Error Codes
20.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Configuring frequently-used scan settings on your Brother machine.
23.
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
24.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
25.
Replace Reverse Roller
26.
Can I print from or scan to Android™ Smartphone?
27.
Can I print from and scan to iPhone, iPod touch and iPad?
28.
The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
29.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
30.
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)