FAQs & Troubleshooting
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108 Results
- 1Your Scanner Cannot Be Detected on the Network During Installation
- 2Configuring frequently-used scan settings on your computer.
- 3Duplex (two-sided) scan
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5What is Brother iPrint&Scan?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Replace Pick up roller
- 8Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11Document Jam
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Wireless LAN Error Codes
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 18How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 19Unable to Scan XX
- 20What is the default password for my Brother machine?
- 21If You Want to Check that Your Network Devices are Working Correctly
- 22Out of Memory
- 23Can not scan a long document.
- 24When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 25Replace Reverse Roller
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28Update the Driver or Firmware for your Brother machine
- 29Enable the Brother machine's network interface.
- 30How to identify your Operating System (OS).
- 31The LCD displays an error code when I use Web icon (Brother Web Connect).
- 32Unusable Device
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 35Scan a document in Windows 8 and Windows 10.
- 36When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 37If You Cannot Complete the Wireless Network Setup Configuration
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39Scan error due to length, reduce length
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Configuring frequently-used scan settings on your Brother machine.
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Open the "Scanners and Cameras" and Properties.
- 44"Multifeed detection" or "Multifeed Detection Error"
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47Can I print from or scan to Android™ Smartphone?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)