FAQs & Troubleshooting
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DS-700D
58 Results
1.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
2.
I cannot save a file downloaded from the Brother support website (For Windows)
3.
Download a file from the "Downloads" section and save it to Windows 8 computer.
4.
When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
5.
When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
6.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
7.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
8.
Install PaperPort™ 12SE onto Windows 10.
9.
Scan a document in Windows 8 and Windows 10.
10.
When I calibrate I get a "White-only" calibration message.
11.
I do not have or lost the black and white calibration sheet.
12.
How to identify your Operating System (OS).
13.
Can I print from or scan to an iPhone, iPod Touch or iPad?
14.
The scanner is connected but it will not feed paper (For Macintosh)
15.
Can I print from or scan to an Android™ Smartphone?
16.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
17.
What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
18.
What paper sizes are available in DSmobileSCAN II?
19.
I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
20.
Install the DSmobile Scan application. (For Windows users only)
21.
Turn off the scanner.
22.
I can no longer choose the program I want to use to scan a document. (For Windows)
23.
What is DSmobileSCAN II software?
24.
My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
25.
Items included in the original packaging.
26.
Change the words in a scanned document.
27.
I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
28.
Open "Scanners and Cameras" and Properties.
29.
I cannot open the scanned document (For Macintosh).
30.
File size of the scanned document.