FAQs & Troubleshooting
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58 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4Install PaperPort™ 12SE onto Windows 10.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7I do not have or lost the black and white calibration sheet.
- 8The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 9I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 10When I calibrate I get a "White-only" calibration message.
- 11Can I print from or scan to an Android™ Smartphone?
- 12When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 13How to identify your Operating System (OS).
- 14Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 15Install the DSmobile Scan application. (For Windows users only)
- 16Install Presto!® BizCard® onto Windows 10.
- 17Is my scanner compatible with Macintosh?
- 18Scan a document in Windows 8 and Windows 10.
- 19Where is the battery located?
- 20I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 21The scanner is connected but it will not feed paper (For Macintosh)
- 22Items included in the original packaging.
- 23File size of the scanned document.
- 24Calibrate your scanner. (For Windows)
- 25I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 26What kind of software can I use with my scanner?
- 27I can no longer choose the program I want to use to scan a document. (For Windows)
- 28What is DSmobileSCAN II software?
- 29Is my scanner compatible with Windows?
- 30I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 31I have installed the scanner on my Macintosh but I cannot scan.
- 32Uninstall the scanner driver (For Windows)
- 33What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 34Change the words in a scanned document.
- 35Calibrate your scanner. (For Macintosh)
- 36What paper sizes are available in DSmobileSCAN II?
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38My unit has no power.
- 39Clean the scanner. (For Windows )
- 40The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 - 10.10)
- 41Turn off the scanner.
- 42What scanning modes are available in DSmobileSCAN II?
- 43Clean the Plastic Feeding Sheet.
- 44Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 45My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 46Open the Control Panel (For Windows)
- 47Open "Scanners and Cameras" and Properties.
- 48I cannot open the scanned document (For Windows).
- 49Can I scan a business card?
- 50What is the purpose of the PageManager 9 program?