FAQs & Troubleshooting
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MFC-J870DW
333 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Send a fax
3.
No Paper Fed
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
"Offline" appears on the Status Monitor.
6.
Paper Jam
7.
Ink Low
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Cover is Open
10.
Replace Ink
11.
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
I still receive the error message "Paper Jam" after I removed the jammed paper.
14.
How to identify your Operating System (OS).
15.
The printer status is Offline or Paused.
16.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
17.
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
18.
Use Mopria® Print Service (MPS) with my Brother machine
19.
The scanner cover support has come off. (With Video Instructions)
20.
(Video) Install the ink cartridges
21.
Delete print jobs from the print queue.
22.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
23.
Install Starter Ink
24.
Print using only the black ink cartridge when the Color cartridges have run out.
25.
Windows 10 Support Information
26.
(Video) Load plain Letter/A4 paper
27.
Cannot Detect Ink Volume
28.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
29.
Can I print from and scan to iPhone, iPod touch and iPad?
30.
Wrong Paper