FAQs & Troubleshooting
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MFC-J870DW
340 Results
31.
Replace Ink
32.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
33.
I cannot print using my Brother machine on a wireless network (Mac)
34.
The text and images on my copies and sent faxes are reversed.
35.
I still receive the error message "Paper Jam" after I removed the jammed paper.
36.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
37.
Cover is Open
38.
Document Jam
39.
What is the recommended paper?
40.
Easy Scan to E-mail
41.
Out of Memory
42.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
43.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
44.
The printer status is Offline or Paused.
45.
Is my Brother machine compatible with Windows Vista?
46.
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
47.
(Video) Connect the telephone line and power cord
48.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
49.
Print using only the black ink cartridge when the Color cartridges have run out.
50.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
51.
Combine multiple scanned documents into a single file with PaperPort™
52.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
53.
Forward a fax to another fax machine when my machine has a mechanical problem.
54.
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
55.
Load paper in the paper tray
56.
"Offline" appears on the Status Monitor.
57.
When I print, the pages are smudged with ink.
58.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
59.
Enable the Brother machine's network interface.
60.
Unable to Scan AX