FAQs & Troubleshooting
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DS-820W
89 Results
1.
My scanner is connected but it will not feed my document or do anything else.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
4.
Paper suitable for scanning
5.
How to identify your Operating System (OS).
6.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
7.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
8.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
9.
Cannot find the scanner (Error Code 2019: Initialization Failed)
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Operation system return error
12.
Install PaperPort™ 12SE onto Windows 10.
13.
OCR feature does not work.
14.
How to scan a document from a Windows application?
15.
Important points for specifying the scan area (Linux)
16.
Cannot scan documents using the control panel (For Windows)
17.
Loading the Carrier Sheet.
18.
Can I print from or scan to Android™ Smartphone?
19.
Install Presto!® BizCard® onto Windows 10.
20.
Configure the Scan to Email Feature (Linux)
21.
Uninstall the scanner driver. (Linux)
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
24.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
25.
My computer cannot access the SD card via the Micro USB Cable.
26.
Error Code: E03
27.
Change the image settings. (Using DSmobileCapture)
28.
I cannot install the scanner drivers.
29.
Download a file from the "Downloads" section and save it to Windows 8 computer.
30.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".