FAQs & Troubleshooting
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
My scanner is connected but it will not feed my document or do anything else.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
Cannot find the scanner (Error Code 2019: Initialization Failed)
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
OCR feature does not work.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
Loading the Carrier Sheet.
Can I print from or scan to Android™ Smartphone?
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
My computer cannot access the SD card via the Micro USB Cable.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
I do not have or lost the black and white calibration sheet.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
The scan speed is too slow.
Paper suitable for scanning
I cannot save a file downloaded from the Brother support website (For Windows)
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
Cannot use my scanner connection the USB hub.
Change the image settings. (Using DSmobileCapture)
Operation system return error
Download a file from the "Downloads" section and save it to Windows 8 computer.
How to identify your Operating System (OS).
Can I print from and scan to iPhone, iPod touch and iPad?
What driver package format is supported by my Linux distribution?
My scanner gets warm.
I cannot install Brother drivers on Debian 10 or later (Linux)