FAQs & Troubleshooting
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90 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 4How to identify your Operating System (OS).
- 5Cannot find the scanner (Error Code 2019: Initialization Failed)
- 6Can I print from or scan to Android™ Smartphone?
- 7When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 8I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 9I set the auto power off to ON but my scanner does not turn off automatically.
- 10When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 11The scan speed is too slow.
- 12Paper suitable for scanning
- 13My scanner is connected but it will not feed my document or do anything else.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 16My scanner gets warm.
- 17OCR feature does not work.
- 18Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Operation system return error
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I lost the Li-ion battery or I cannot charge the battery.
- 24Cannot charge my scanner.
- 25My scanner cannot be turned on or is turned off immediately.
- 26Error Code: E06
- 27My scanner does not turn on.
- 28Calibrate your scanner.
- 29What driver package format is supported by my Linux distribution?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Cannot scan documents using the control panel (For Macintosh)
- 32My computer cannot access the SD card via the Micro USB Cable.
- 33Loading the Carrier Sheet.
- 34A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 35Cannot scan documents using the control panel (For Windows)
- 36Change the image settings. (Using DSmobileCapture)
- 37Windows 10 Support Information
- 38Error Code: E05
- 39No paper in the manual document feeder.
- 40Uninstall the scanner drivers (OS X 10.10 or greater).
- 41Error Code: E19
- 42Uninstall the Button Manager (Windows).
- 43Check the firmware version.
- 44I cannot reset the network setting.
- 45Cannot use my scanner connection the USB hub.
- 46The cover of the manual document feeder is open.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Uninstall the scanner driver. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)