FAQs & Troubleshooting
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DS-820W
90 Results
31.
Calibrate your scanner.
32.
I cannot save a file downloaded from the Brother support website (For Windows)
33.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
34.
Cannot scan documents using the control panel (For Macintosh)
35.
Change the image settings. (Using DSmobileCapture)
36.
Uninstall the scanner drivers (OS X 10.10 or greater).
37.
Windows 10 Support Information
38.
Error Code: E19
39.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
40.
Cannot scan documents using the control panel (For Windows)
41.
Change the paper settings. (Using DSmobileCapture)
42.
No paper in the manual document feeder.
43.
Error Code: E05
44.
Cannot use my scanner connection the USB hub.
45.
Error Code: E03
46.
Uninstall the Button Manager (Windows).
47.
The cover of the manual document feeder is open.
48.
Uninstall the scanner driver (Windows).
49.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
50.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
51.
Check the firmware version.
52.
I cannot reset the network setting.
53.
Uninstall the scanner driver. (Linux)
54.
Pre-Required Procedures (Linux)
55.
Configure the Scan to Email Feature (Linux)
56.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
57.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
58.
When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
59.
I forgot the login pass-word to enter the Home screen on the browser.
60.
The scanned image is skewed.