FAQs & Troubleshooting
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VC-500W
36 Results
1.
How do I cut the printed paper?
2.
I cannot print on a wireless network.
3.
How do I update the printer's firmware?
4.
Where can I download the latest P-touch Editor for Mac?
5.
Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
6.
How do I load/change the roll cassette?
7.
The print quality is poor or the image is too light. (Color Label Editor)
8.
Where can I find my Brother printer's serial number?
9.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
10.
My prints do not look as expected when I print from a Mac using AirPrint.
11.
What iOS mobile application can I use?
12.
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
13.
What Android™ mobile application can I use?
14.
Printing is not possible. (P-touch Editor5.3 for Mac)
15.
The printed text is too large.
16.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
17.
After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
18.
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
19.
How do I uninstall the printer driver?
20.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
21.
How can I connect the printer to my mobile device via Wi-Fi®?
22.
How to identify your Operating System (OS) for Windows or Mac
23.
How to change the background color (Color Label Editor 2)
24.
My printed labels are completely blank. (Windows 10 or later)
25.
How to install Brother software on a computer not connected to the Internet
26.
How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
27.
Export a label from Color Label Editor to Color Label Editor 2.
28.
P-touch Editor crashes when I open it on my Mac.
29.
The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
30.
White lines appear on the printed label or the print is blurred.