FAQs & Troubleshooting
![]() |
Popular |

DS-940DW
66 Results
1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
(Video) Calibrate Your Brother Machine
3.
What is Brother iPrint&Scan?
4.
(Video) Clean the Scanner and Rollers
5.
Use the Output Guide
6.
Load Non-standard Size Document
7.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
8.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
9.
Check the firmware version.
10.
Access Web Based Management
11.
Scanning and Other Problems
12.
Acceptable Documents
13.
Document Jam
14.
Load a Plastic Card
15.
Load Standard Size Document
16.
Load Documents
17.
Update the Driver or Firmware for your Brother machine
18.
Your Brother Machine Cannot Scan over the Network
19.
Calibrate Your Brother Machine
20.
Reset Your Brother Machine
21.
The scanning speed is slow when scanning from my machine. (Windows)
22.
What driver package format is supported by my Linux distribution?
23.
When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
24.
Delete a network scanner entry. (Linux)
25.
Uninstall the scanner driver. (Linux)
26.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
27.
Your Scanner Cannot Be Detected on the Network During Installation
28.
Clean the Scanner and Rollers
29.
I do not have or lost the black and white calibration sheet.
30.
How to identify your Operating System (OS).