FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Load Non-standard Size Document
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Load Documents
- 7Load a Plastic Card
- 8Use the Output Guide
- 9When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 10Load Standard Size Document
- 11How to identify your Operating System (OS).
- 12Document Jam
- 13(Video) Calibrate Your Brother Machine
- 14Your Scanner Cannot Be Detected on the Network During Installation
- 15Scanning and Other Problems
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Reset Your Brother Machine
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20(Video) Clean the Scanner and Rollers
- 21I do not have or lost the black and white calibration sheet.
- 22Acceptable Documents
- 23Calibrate Your Brother Machine
- 24Check the Serial Number
- 25What is the default password for my Brother machine?
- 26Important points you need to confirm before configuring your Brother machine for a wireless network.
- 27Install your Brother machine's software from Full Driver Package. (Windows)
- 28Check the IP Address of Network Devices
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Delete a network scanner entry. (Linux)
- 33Clean the Scanner and Rollers
- 34Update the Driver or Firmware for your Brother machine
- 35Change the General Settings Using Remote Setup
- 36Check the firmware version.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 39Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 40Uninstall the drivers. (macOS 13 or greater)
- 41Error and Maintenance Indications
- 42Uninstall the scanner driver. (Linux)
- 43What is Remote Setup?
- 44Your Brother Machine Cannot Scan over the Network
- 45Set Up the Brother Machine Using Remote Setup (Mac)
- 46Scan a document longer than 37.5 cm (14.76 inches).
- 47Open the Control Panel (For Windows)
- 48Discover the MAC address of the Brother network card.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Reset Network Settings on the Machine