FAQs & Troubleshooting

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DS-940DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/07/2020 ID: faq00000694_502

Document Jam

A document can jam if it is not inserted or fed correctly, or if it is too long.

  1. (DSmobile DS-740D/DSmobile DS-940DW) Open the Output Guide.
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  2. Open the Top Cover.
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  3. Gently pull the jammed document out of the machine.
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    Check for ripped paper inside the machine. Remove any paper scraps you find inside the machine.
  4. Close the Top Cover.
  5. (DSmobile DS-740D/DSmobile DS-940DW) Close the Output Guide.
IMPORTANT
  • To avoid damage to the jammed document, DO NOT pull the document out before opening the Top Cover.
  • To avoid future document jams, do the following:
    • Close the Top Cover correctly by pushing it gently in the centre.
    • Configure the settings for your document correctly.
    • Make sure your document is acceptable for the machine.
    • Load your document correctly.
    • When using long paper, to avoid a paper jam, you must select the Long Paper option from the Document Size menu.

Related FAQs

Related Models

DS-640, DS-740D, DS-940DW

If you need further assistance, please contact Brother customer service:

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