FAQs & Troubleshooting
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1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
Replace Parts
3.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
4.
Reset the network settings to the factory default.
5.
Multifeed
6.
Replace Roller
7.
Duplex (two-sided) scan
8.
Easy Scan to E-mail
9.
Scan from the Brother iPrint&Scan application using Windows Phone.
10.
Scan multiple pages into one file instead of each scan being saved as a separate file.
11.
Cover is Open
12.
My Brother machine could not be found over the network when I installed drivers on my PC.
13.
Replace Pad
14.
Can I print from or scan to Android™ Smartphone?
15.
Document Jam
16.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
17.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
18.
Configuring frequently-used scan settings on your Brother machine.
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
21.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
22.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
23.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
24.
Unable to Scan XX
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
27.
I cannot scan from my computer via network. (For Macintosh)
28.
Scan and save a document in PDF format for Windows (Scan to File)
29.
Install PaperPort™ 12SE onto Windows 10.
30.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)