FAQs & Troubleshooting
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92 Results
1.
Check the firmware version.
2.
Load Documents
3.
Multifeed
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Unusable Device
6.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
7.
My Brother machine sound level is high while scanning documents.
8.
What is Brother Web Connect?
9.
Reset the network settings to the factory default.
10.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
11.
Scan and save documents to the Android™ mobile devices using my Brother machine.
12.
Replace Parts
13.
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
14.
Document Jam
15.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
16.
Verify the Brother machine connected to the Wireless Network (For Macintosh)
17.
I cannot connect my machine to the wireless network.
18.
Unable to Scan XX
19.
Discover the MAC address of the Brother network card
20.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
21.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
22.
Open the Control Panel (For Windows)
23.
Clean the Separation Pad
24.
Important points you need to confirm before configuring your Brother machine for a wireless network.
25.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
26.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
27.
Check your machine's IP Address or Node Name
28.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
29.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
30.
"ControlCenter needs to be updated." - macOS 10.15 Catalina