FAQs & Troubleshooting
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92 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Configuring frequently-used scan settings on your computer.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Duplex (two-sided) scan
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Replace Pad
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Replace Roller
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13How to identify your Operating System (OS).
- 14Document Jam
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16Multifeed
- 17Can I print from or scan to Android™ Smartphone?
- 18Replace Parts
- 19Enable the Brother machine's network interface.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21What is Brother Web Connect?
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23Unusable Device
- 24Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 25My Brother machine could not be found over the network when I installed drivers on my PC.
- 26How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Out of Memory
- 30Reset the network settings to the factory default.
- 31Load Documents
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Paper suitable for scanning
- 34Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 35Unable to Scan XX
- 36Open the Control Panel (For Windows)
- 37Easy Scan to E-mail
- 38Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The LCD displays an error code when I use Web icon (Brother Web Connect).
- 41I cannot scan from my computer via network. (For Windows)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Cover is Open
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 47Check the IP addresses of your PC and the Brother machine
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Changing scan settings in ControlCenter.
- 50I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.