FAQs & Troubleshooting
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92 Results
31.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
32.
I cannot scan from my computer via network. (For Macintosh)
33.
Scan and save a document in PDF format for Windows (Scan to File)
34.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
35.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
36.
Install PaperPort™ 12SE onto Windows 10.
37.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
38.
My Brother machine sound level is high while scanning documents.
39.
Verify the Brother machine connected to the Wired Network (For Windows)
40.
What is Brother iPrint&Scan?
41.
The LCD displays an error code when I use Web icon (Brother Web Connect).
42.
What is Brother Web Connect?
43.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
44.
I cannot scan from my computer via network. (For Windows)
45.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
46.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
47.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
48.
Open the Control Panel (For Windows)
49.
Verify the Brother machine connected to the Wireless Network (For Windows)
50.
Open the "Scanners and Cameras" and Properties.
51.
Check the IP addresses of your PC and the Brother machine
52.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
53.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
54.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
55.
I cannot save a file downloaded from the Brother support website (For Windows)
56.
Enable the Brother machine's network interface.
57.
Check the firmware version.
58.
Load Documents
59.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
60.
Download a file from the "Downloads" section and save it to Windows 8 computer.