FAQs & Troubleshooting
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19 Results
- 1The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
- 2I tried to import a svg (Scalable Vector Graphics) file to the design page, but the imported data appeared as the data filled in one color on the design page.
- 3Embroidery (.PES) files are not displayed as thumbnails in File Explorer. (Windows 8/8.1)
- 4Embroidery (PES) files are not displayed as thumbnails in Windows Explorer. (Windows 7 and Windows Vista)
- 5The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared.
- 6Fabrics and stabilizer material for embroidery
- 7Can I open multiple embroidery files and edit them at the same time?
- 8Embroidery
- 9New Features of PE-DESIGN 10
- 10Is PE-DESIGN compatible with Microsoft Windows on an Intel-based Mac computer installed using Boot Camp?
- 11When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
- 12When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?
- 13After uninstalling PE-DESING software, only the background image is displayed on the screen.
- 14Windows does not start when you turn on the computer with the PE-DESIGN Software Key plugged into the USB port of the computer.
- 15In the Design Center, I tried to set the thread color and sew type. When clicking the enclosed region where I want to apply the sewing attributes, the sewing attributes were also applied to other regions wrongly.
- 16Is the stitch count recalculated in the program when a design is changed from its original size?
- 17Precautions for using the "PE-DESIGN Software Key"
- 18I tried to install PE-DESIGN or remove PE-DESIGN again and again, but I failed it.
- 19What is the difference between PE-DESIGN 10 and PE-DESIGN NEXT?