Updated:14/01/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
2. 2.When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
3. 3.Embroidery (.PES) files are not displayed as thumbnails in File Explorer. (Windows 8/8.1)
4. 4.When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?
5. 5.Embroidery