FAQs & Troubleshooting
Latest |
98 Results
- 5113/12/2021The label wraps around the platen roller when using the cutter.
- 5213/12/2021How to adjust the cut position (For Windows)
- 5313/12/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 5405/10/2021I cannot print barcodes correctly using BarTender.
- 5504/03/2021How to install the Windows driver via Wi-Fi®/ wired network
- 5602/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 5702/03/2021Printed barcodes cannot be read.
- 5829/01/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 5929/01/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 6029/01/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 6129/01/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 6228/10/2020What do the indicator lights mean?
- 6328/10/2020Unnecessary data such as ASCII data are printed.
- 6428/08/2020How to update firmware to all printers on the same subnet at the same time
- 6519/08/2020The printer does not start printing immediately
- 6628/05/2020The printed label contains gray lines.
- 6719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6814/04/2020How do I clean / maintain my printer?
- 6920/02/2020How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7020/02/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 7119/02/2020I cannot install the Windows driver.
- 7219/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 7319/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 7419/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 7511/11/2019I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 7629/08/2019How to reset the printer by directly operating the printer
- 7710/06/2019How do I uninstall the printer driver?
- 7810/06/2019Where can I find the printer's network settings, such as IP address?
- 7914/05/2019How to clean the Platen Roller
- 8014/05/2019How to clean the Print Head
- 8118/04/2019The printed label is wrinkled.
- 8213/03/2019The left or right side of the label is not printed correctly.
- 8313/03/2019The printing position of small label is incorrect.
- 8413/03/2019The label is skipped when printing.
- 8513/03/2019The print quality is poor.
- 8613/03/2019Memory full error occurred.
- 8713/03/2019Printing is not possible.
- 8813/03/2019The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 8913/03/2019The power indicator does not light.
- 9013/03/2019How to skip the AUTO.BAS program only one time by directly operating the printer
- 9113/03/2019How to execute the printer configuration (Self-test) to debug
- 9213/03/2019How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9313/03/2019Printing the printer configuration (Self-test)
- 9413/03/2019How to change the speed and density in BarTender
- 9513/03/2019How to change the printer code page
- 9613/03/2019How to adjust the tear position in BarTender
- 9713/03/2019How to adjust the printout position
- 9813/03/2019How to add a new stock from the Seagull driver