FAQs & Troubleshooting
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105 Results
- 1How to configure your printer by web browser
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3How to connect the printer to your computer (for Windows)
- 4How to load the Media
- 5The left or right side of the label is not printed correctly.
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7The printing position of small label is incorrect.
- 8The label is skipped when printing.
- 9Printing the printer configuration (Self-test)
- 10The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 11The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 12How to add a new stock from the Seagull driver
- 13How to attach the External Roll Mount (Optional)
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 16How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 17How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 18How to update the firmware
- 19Using the CommTool (for Windows)
- 20How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 21The print quality is poor.
- 22How to load the Ribbon
- 23How to update firmware to all printers on the same subnet at the same time
- 24Printing is not possible.
- 25I cannot install the Windows driver.
- 26How to change the speed and density in BarTender
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28Memory full error occurred.
- 29How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 30How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 31How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 32Where can I find the printer's network settings, such as IP address?
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34How do I clean / maintain my printer?
- 35I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 36How to change the printer code page
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How do I uninstall the printer driver?
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40The printed label is wrinkled.
- 41How to reset the printer by directly operating the printer
- 42How to clean the Print Head
- 43How to install Brother software on a computer not connected to the Internet
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45Printed barcodes cannot be read.
- 46How to clean the Platen Roller
- 47When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 48(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49The power indicator does not light.
- 50How to adjust the cut position (For Windows)