FAQs & Troubleshooting
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123 Results
- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2Printing from an Android™ device
- 3Installing the software
- 4How do I transfer templates to the printer?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How do I connect the printer and my mobile device via Bluetooth®?
- 7When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 8What Android™ mobile application can I use?
- 9Where can I find my Brother printer's serial number?
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How do I turn the printer off?
- 12How to charge the rechargeable Li-ion battery
- 13How do I clean the platen roller?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15How to connect to a DC power outlet (optional)
- 16How to install the rechargeable Li-ion battery (optional)
- 17Printing from a Windows PC or Mac
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19How do I uninstall the printer driver?
- 20What is Bluetooth®?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22The latest printer driver was successfully installed, but the driver did not update correctly.
- 23I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 27I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 28Using the Printer Setting Tool (for Mac)
- 29The top margin is incorrect.
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 32When printing from an application, the application's "Collate" setting does not work correctly.
- 33The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 34When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 35When I try to print via Bluetooth® with Windows 7/Windows Vista, I can print the first time, but I cannot print the second time.
- 36Using the Device Settings (for Windows)
- 37How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 38Which Bluetooth® profiles does the printer support?
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How to connect to an AC power outlet (optional)
- 41How to delete the registry information and files related to the printer driver
- 42What is the Label List? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (USB connection)
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 46This printer is not detected when establishing a Bluetooth® connection.
- 47Using the Communication Settings (for Windows)
- 48How do I switch to and use the mass storage mode?
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.x for Windows)
- 50Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
