FAQs & Troubleshooting
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116 Results
- 1How do I turn the printer off?
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4What Android™ mobile application can I use?
- 5The print quality is poor, and the image is too light or dark.
- 6Printing is not possible. (USB connection)
- 7I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 8Printing from an Android™ device
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 11How to connect to a DC power outlet (optional)
- 12Uninstalling the printer drivers (Linux®)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14How do I uninstall the printer driver?
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 17I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 18Some of the print options in OpenOffice do not work. (Linux®)
- 19Using the Printer Setting Tool (for Mac)
- 20How do I transfer templates to the printer?
- 21Where can I find my Brother printer's serial number?
- 22The latest printer driver was successfully installed, but the driver did not update correctly.
- 23Installing the software
- 24How to charge the rechargeable Li-ion battery
- 25I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 28How to open the Devices and Printers window
- 29When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 30Which Bluetooth® profiles does the printer support?
- 31Using the Communication Settings (for Windows)
- 32Using the Device Settings (for Windows)
- 33What is the JPEG printing and how can I use it?
- 34Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 37How do I clean the platen roller?
- 38Paper does not move through the printer even though the motor is running.
- 39Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 40I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 41I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 42When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44How do I transfer label templates with P-touch Transfer Express?
- 45How to install the rechargeable Li-ion battery (optional)
- 46How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 49When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 50The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
