FAQs & Troubleshooting
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121 Results
- 1How to identify your Operating System (OS) for Windows or Mac
- 2How do I turn the printer off?
- 3Installing the software
- 4My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 5Printing from a Windows PC or Mac
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10How do I transfer templates to the printer?
- 11Printing from an Android™ device
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17How to connect to a DC power outlet (optional)
- 18What Android™ mobile application can I use?
- 19Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 20How to connect to an AC power outlet (optional)
- 21Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 22The latest printer driver was successfully installed, but the driver did not update correctly.
- 23Which Bluetooth® profiles does the printer support?
- 24The print quality is poor, and the image is too light or dark.
- 25Where can I find my Brother printer's serial number?
- 26When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 27Printing is not possible. (USB connection)
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30How to charge the rechargeable Li-ion battery
- 31How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 32I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 33How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 34When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 35The side margins are incorrect.
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How to install the rechargeable Li-ion battery (optional)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 42I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 43How do I connect the printer and my mobile device via Bluetooth®?
- 44Some of the print options in OpenOffice do not work. (Linux®)
- 45Uninstalling the printer drivers (Linux®)
- 46How to install Brother software on a computer not connected to the Internet
- 47Using the Printer Setting Tool (for Mac)
- 48How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50What is the JPEG printing and how can I use it?