FAQs & Troubleshooting
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125 Results
- 1I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 2I cannot install the printer driver or print in Windows 11.
- 3My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 4How do I connect the printer and my mobile device via Bluetooth®?
- 5Using the Device Settings (for Windows)
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Printing from a Windows PC or Mac
- 8How do I turn the printer off?
- 9When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 10Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 11The latest printer driver was successfully installed, but the driver did not update correctly.
- 12I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 13How to connect to a DC power outlet (optional)
- 14How to connect to an AC power outlet (optional)
- 15How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 16How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 17Using the Printer Setting Tool (for Windows)
- 18Installing the software
- 19How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 20Where can I find my Brother printer's serial number?
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22Which Bluetooth® profiles does the printer support?
- 23How to charge the rechargeable Li-ion battery
- 24How to install the rechargeable Li-ion battery (optional)
- 25The print quality is poor, and the image is too light or dark.
- 26Printing is not possible. (USB connection)
- 27This printer is not detected when establishing a Bluetooth® connection.
- 28How do I transfer templates to the printer?
- 29Can I directly operate my printer from a self-developed application software and print a label?
- 30How do I clean the platen roller?
- 31The paper is jammed in the printer.
- 32What is the Label List? (P-touch Editor 5.x for Windows)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 36I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 37Printing from an Android™ device
- 38What Android™ mobile application can I use?
- 39The top margin is incorrect.
- 40What is the JPEG printing and how can I use it?
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How to identify your Operating System (OS) for Windows or Mac
- 44Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 47How to install Brother software on a computer not connected to the Internet
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49When printing from an application, the application's "Collate" setting does not work correctly.
- 50When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
