Updated:07/16/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
2. 2.My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
3. 3.I cannot install the printer driver or print in Windows 11.
4. 4.How do I connect the printer and my mobile device via Bluetooth®?
5. 5.Using the Device Settings (for Windows)