FAQs & Troubleshooting
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116 Results
- 51The top margin is incorrect.
- 52How do I print from a computer or mobile device?
- 53How to identify the printer's firmware version
- 54How do I switch to and use the mass storage mode?
- 55I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 56The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 57I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 58The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 59How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 60How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 61What is the Label List? (P-touch Editor 5.x for Windows)
- 62How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 63The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 64I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 65When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 66Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 67The DATA indicator has turned off even though data remains in the printer.
- 68The paper moves through the printer, but nothing appears on the paper.
- 69The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 70Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 71What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 72What do the indicator lights mean?
- 73How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 74How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 75I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 76Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 77Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 78I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 79I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 80I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 81The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 82I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 83Some of the print options in OpenOffice do not work. (Linux®)
- 84I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 85How to install Brother software on a computer not connected to the Internet
- 86I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 87How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 88I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 89When printing from an application, the application's "Collate" setting does not work correctly.
- 90I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 91This printer is not detected when establishing a Bluetooth® connection.
- 92How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 93Using the Printer Setting Tool (for Mac)
- 94Getting ready to use your printer.
- 95Error messages do not appear when using the USB connection of my printer.
- 96The side margins are incorrect.
- 97The printed image is compressed or stretched.
- 98What is the JPEG printing and how can I use it?
- 99The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 100The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)