FAQs & Troubleshooting
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178 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The machine does not print anything.
- 5How do I install additional memory?
- 6"JAM E1" error appears on the LCD. What should I do?
- 7"JAM B" error appears on the LCD. What should I do?
- 8What kind of memory can I use?
- 9"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 10"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12What is the Optional LT-26CL used for and how do I install it?
- 13Delete print jobs from the print queue.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Functions supported in the Windows 7 built-in drivers
- 16What kind of paper should I avoid?
- 17What is the optional DX-2600 used for and how do I install it?
- 18What is the optional Compact Flash Card used for and how do I install it?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20What can happen if the wrong paper is used in your machine.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22How to identify your Operating System (OS).
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27How do I print on envelopes?
- 28Windows 10 Support Information
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Can I print from or scan to Android™ Smartphone?
- 31The color of printouts are not what I expected.
- 32How should I maintain the printer?
- 33What kind of labels and transparencies can I use?
- 34What kind of envelopes should I avoid?
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 37"JAM C" error appears on the LCD. What should I do?
- 38How do I use the Brother Analysis Tool software?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Change the printer driver settings (Windows/macOS)
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47Printouts have wrinkles or creases.
- 48Can I print from DOS applications?
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50Install the built-in drivers (For Windows 8 and Windows 10)