FAQs & Troubleshooting
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228 Results
- 1Replace Drum
- 2I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 3Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4Set up your Brother machine on a wireless network.
- 5Print both sides of paper or a booklet automatically
- 6(Video) Load A4/Letter paper
- 7(Video) Replace Toner
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Copy on Both Sides of the Paper (2-sided Copy)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Print a web page from iPrint&Scan when using an Android™ mobile device.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Load paper in the paper tray
- 15What is Brother iPrint&Scan?
- 16Jam Inside (With Video Instructions)
- 17What is the recommended paper?
- 18How to identify your Operating System (OS).
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Jam Tray (With Video Instructions)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Print on envelopes, labels, or thick paper from the manual feed slot.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28Can I print from or scan to Android™ Smartphone?
- 29Add your Brother machine with AirPrint (macOS)
- 30What driver package format is supported by my Linux distribution?
- 31Check the remaining ink or toner level (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33(Video) Unpack your Brother machine
- 34(Video) Connect telephone line and power cords
- 35(Video) Load an Envelope (Manual Feed Slot)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39The printer status is Offline or Paused.
- 40I can print but cannot scan via network. (For Windows)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Curled or wavy
- 43White lines, bands or ribbing across the page
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48What kind of envelopes and labels are recommended for printing?
- 49My Brother machine could not be found over the network when I installed drivers on my PC.
- 50Protect your Brother machine against unauthorised access over the network