FAQs & Troubleshooting
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230 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2Print both sides of paper or a booklet automatically
- 3(Video) Load A4/Letter paper
- 4Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 5Replace Drum
- 6Load paper in the paper tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9(Video) Replace Toner
- 10Jam Rear (With Video Instructions)
- 11Set up your Brother machine on a wireless network.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Jam Inside (With Video Instructions)
- 14Curled or wavy
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16What is Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Print on envelopes, labels, or thick paper from the manual feed slot.
- 22(Video) Unpack your Brother machine
- 23How to identify your Operating System (OS).
- 24Jam 2-sided
- 25Add your Brother machine with AirPrint (macOS)
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Connect your Brother machine to your mobile device via a wireless router or access point.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36(Video) Connect telephone line and power cords
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38(Video) Update the Driver or Firmware for your Brother machine
- 39Jam Tray (With Video Instructions)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Printing/ Scanning with a mobile device
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.