FAQs & Troubleshooting
I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
Drum End Soon
To clear these error messages, you need to reset the drum counter
as instructed below.
If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
Follow the steps below to reset the drum counter.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge.
> Click here to see information for the difference between the toner cartridge and the drum unit.
Reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
Make sure that the machine is
Open the front cover.
Press and hold
OK for 2 seconds.
Up arrow key or 1 to reset the drum counter.
Close the front cover.
Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
If the error message still continues to appear,
contact Brother Customer Service from "Contact Us".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
DCP-L2520DW, DCP-L2540DW, MFC-L2680W, MFC-L2685DW, MFC-L2700DW
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Printer Scanner / Scan Key Tool
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Copy Quality Problem Copy Operation Copy Settings / Management
Advanced Networking Wireless Network Setting Problem Wireless Network Settings Tips for Network Settings
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device)
Machine Setup / Settings Paper Handling Video FAQs
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Product Specification Paper Specification
Windows Support Macintosh Support
Setup Video Troubleshooting Video Tutorial Video