FAQs & Troubleshooting
![]() |
Popular |
377 Results
- 1Replace Drum
- 2Replace the Toner Cartridge
- 3Reset Your Brother Machine
- 4The color of your printouts is not what you expected
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Paper is Jammed in the Back of the Machine
- 8Easy Scan to E-mail
- 9Set up a Scan to Network Profile
- 10Replace Fuser
- 11Replace the Waste Toner Box
- 12Replace the Belt Unit
- 13(Video) Load A4/Letter paper
- 14The printer status is Offline or Paused.
- 15Vertical colored streaks or bands appear on the page
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Document Jam
- 19Reset the Drum Counter
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Reset the Network Settings to the Factory Settings
- 22Print the Network Configuration Report
- 23Load and Print Labels Using the MP Tray
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Secure Print (Windows)
- 26Paper is Jammed Inside the Machine
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Adjust color settings by using the custom setting in the printer driver
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30(Video) Set up your Brother machine
- 31What is the recommended paper?
- 32Carry out calibration to improve the color density
- 33Replace Laser
- 34Printing/ Scanning with a mobile device
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Paper is Jammed in the MP tray
- 37Update the Driver or Firmware for your Brother machine
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39I can print but cannot scan via network. (For Windows)
- 40Add your Brother machine with AirPrint (macOS)
- 41Toner Low
- 42Install the optional lower tray
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Load Paper in the Multi‑purpose Tray (MP Tray)
- 45Enable the Brother machine's network interface.
- 46Print both sides of paper or a booklet automatically
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Scan Unable ##
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.