FAQs & Troubleshooting
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373 Results
- 1Easy Scan to E-mail
- 2Replace Drum
- 3Replace the Toner Cartridge
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Reset Your Brother Machine
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Paper is Jammed in the Back of the Machine
- 9Send Scanned Data to an Email Server
- 10I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12Reset the Drum Counter
- 13Replace Fuser
- 14Reset the Network Settings to the Factory Settings
- 15Vertical colored streaks or bands appear on the page
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Paper is Jammed Inside the Machine
- 18(Video) Load A4/Letter paper
- 19Replace the Belt Unit
- 20Add your Brother machine with AirPrint (macOS)
- 21Use Universal Print (Mac)
- 22What is Brother iPrint&Scan?
- 23Print the Network Configuration Report
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Set up a Scan to Network Profile
- 26Use Universal Print (Windows)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Send an Email with User Authentication
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32The color of your printouts is not what you expected
- 33Replace the Waste Toner Box
- 34Confirm that a FAX I sent was received correctly.
- 35Load and Print Envelopes Using the MP Tray
- 36Load Paper in the Multi‑purpose Tray (MP Tray)
- 37Enable the Brother machine's network interface.
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39Adjust color settings by using the custom setting in the printer driver
- 40Toner Low
- 41Configure Email Sending or Receiving Using Web Based Management
- 42Document Jam
- 43How to identify your Operating System (OS).
- 44Carry out calibration to improve the color density
- 45Scan to Email Attachment Using ControlCenter2 (Mac)
- 46Set up your Brother machine on a wireless network.
- 47Customize the Home Screen for ease of use.
- 48What is the default password for my Brother machine?
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Wireless setup is requesting a WPS PIN to complete the setup