FAQs & Troubleshooting
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372 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace the Toner Cartridge
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Load A4/Letter paper
- 7Reset Your Brother Machine
- 8Paper is Jammed in the Back of the Machine
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What is Brother iPrint&Scan?
- 12The color of your printouts is not what you expected
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Paper is Jammed Inside the Machine
- 15I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 16Replace the Belt Unit
- 17Vertical colored streaks or bands appear on the page
- 18Replace the Waste Toner Box
- 19Easy Scan to E-mail
- 20Use Universal Print (Windows)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Replace Fuser
- 24The printer status is Offline or Paused.
- 25Adjust color settings by using the custom setting in the printer driver
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Add your Brother machine with AirPrint (macOS)
- 28Reset the Drum Counter
- 29Set up a Scan to Network Profile
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Replace Laser
- 32Print the Network Configuration Report
- 33Document Jam
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Reset the Network Settings to the Factory Settings
- 36(Video) Set up your Brother machine
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Load Paper in the Multi‑purpose Tray (MP Tray)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Scan Using Secure Function Lock 3.0
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Paper is Jammed underneath the Paper Tray
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Customize the Home Screen for ease of use.
- 45Confirm that a FAX I sent was received correctly.
- 46(Video) Connect telephone line and power cords
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Load and Print Envelopes Using the MP Tray
- 49Paper is Jammed in the MP tray
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)