FAQs & Troubleshooting
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368 Results
- 1Replace Drum
- 2Replace the Toner Cartridge
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4What is Brother iPrint&Scan?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Vertical colored streaks or bands appear on the page
- 7Easy Scan to E-mail
- 8Reset Your Brother Machine
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10The color of your printouts is not what you expected
- 11Paper is Jammed in the Back of the Machine
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Curled or wavy
- 16Use Universal Print (Windows)
- 17The printer status is Offline or Paused.
- 18Replace the Belt Unit
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20(Video) Load A4/Letter paper
- 21Paper is Jammed Inside the Machine
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Reset the Network Settings to the Factory Settings
- 25(Video) Set up your Brother machine
- 26Set up a Scan to Network Profile
- 27Print the Network Configuration Report
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Replace the Waste Toner Box
- 30Reset the Drum Counter
- 31(Video) Load an Envelope (MP Tray)
- 32Replace Laser
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 37Toner scatter or toner stain
- 38Paper is Jammed in the MP tray
- 39White streaks or bands down the page
- 40Replace Fuser
- 41Customize the Home Screen for ease of use.
- 42Paper is Jammed in the Paper Tray
- 43Confirm that a FAX I sent was received correctly.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Load and Print Envelopes Using the MP Tray
- 46Scan Using Secure Function Lock 3.0
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Document Jam
- 49Paper is Jammed underneath the Paper Tray
- 50Colors are light or faint on the whole page