FAQs & Troubleshooting
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262 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9The printer status is Offline or Paused.
- 10What is Brother iPrint&Scan?
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ mobile device?
- 14(Video) Install Ink Cartridges
- 15Replace Ink
- 16Load paper in the paper tray
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Set up your Brother machine on a wireless network.
- 20One or more of my colors are not printing (blank).
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Add your Brother machine with AirPrint (macOS)
- 25Ink Low
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Paper tray not detected/ Paper tray #2 not detected
- 29(Video) Connect telephone line and power cords
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31How to identify your Operating System (OS).
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Load envelopes
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Document Jam
- 43No Paper Fed
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45What driver package format is supported by my Linux distribution?
- 46(Video) Unpack your Brother machine
- 47Printing/ Scanning with a mobile device
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Cannot Detect
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)