FAQs & Troubleshooting
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262 Results
- 51Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 52Wrong Paper Size / Wrong Paper / Paper Size Mismatch
- 53I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 54Sleep
- 55Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 56Cover is Open
- 57What is the recommended paper?
- 58Install Starter Ink
- 59Scan from the Brother iPrint&Scan application using Windows Phone.
- 60Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 61Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 62Transfer faxes to the PC when my machine has a mechanical issue.
- 63What driver package format is supported by my Linux distribution?
- 64The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 65Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 66When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 67Use voice mail on the same line as my Brother machine.
- 68My Brother machine could not be found over the network when I installed drivers on my computer.
- 69I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 70Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 71I can print but cannot scan via network. (For Windows)
- 72Protect your Brother machine against unauthorised access over the network
- 73Cannot Detect Ink Volume
- 74Forward a fax to another fax machine when my machine has a mechanical problem.
- 75Where is the USB port on the machine?
- 76What is Distinctive Ring and how do I program it?
- 77The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 78Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 79I cannot find some option in the Printing preferences. (For Windows)
- 80Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 81Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 82Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 83Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 84Can third party ink be used to refill the ink cartridges?
- 85Reset the network settings to the factory default
- 86"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 87Delete print jobs from the print queue.
- 88Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 89Change the printer driver settings (Windows/macOS)
- 90I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 91Install starter ink cartridges
- 92The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 93Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 94Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 95I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 96Set the date and time
- 97Where can I download Brother iPrint&Scan application for Mac?
- 98Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 99Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 100Print the received faxes that are stored in memory.