FAQs & Troubleshooting
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419 Results
- 1Replace Parts
- 2Carry out calibration to improve the color density
- 3Replace Drum
- 4Toner Low
- 5No Paper
- 6"Offline" appears on the Status Monitor.
- 7Replace Toner
- 8How to identify your Operating System (OS).
- 9Clean the scanner to improve the copy or fax quality (video instructions available)
- 10Replace Belt
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Replace WT Box
- 13Jam Inside
- 14Registration or Registration Failed.
- 15Clean the drum unit
- 16The printer status is Offline or Paused.
- 17I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19What is Brother iPrint&Scan?
- 20Cover is Open
- 21Drum Error (Drum!)
- 22Jam Duplex
- 23Curled or wavy
- 24Uninstall the Brother Software and Drivers (Windows)
- 25Colored streaks or bands down the page
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Jam Tray 1 / Jam Tray 2
- 29Open the Control Panel (For Windows)
- 30Belt End Soon
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Download a file from the "Downloads" section and save it to Windows 10 computer.
- 33Uneven density appears periodically across the page.
- 34Jam Rear
- 35Turn the Toner Save mode on or off
- 36Load paper in the paper tray
- 37Document Jam
- 38Colored lines across the page
- 39White lines, bands or ribbing across the page
- 40Can I use AirPrint with my Brother machine?
- 41Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 42Tray 2 Error
- 43No Toner
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46Wrong Paper Size
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48Adjust color settings by using the custom setting in the printer driver
- 49I'm using MagicJack and am having problems sending or receiving faxes.
- 50Print Unable XX
