FAQs & Troubleshooting
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388 Results
- 1Replace Drum
- 2Replace Parts
- 3Carry out calibration to improve the color density
- 4Replace Toner
- 5Adjust color settings by using the custom setting in the printer driver
- 6The printer status is Offline or Paused.
- 7Replace Belt
- 8Colored streaks or bands down the page
- 9Load paper in the paper tray
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Clean the scanner to improve the copy or fax quality (video instructions available)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Completely blank or some colors are missing.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Jam Inside
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17No Paper
- 18Toner Low
- 19Cover is Open
- 20Toner scatter or toner stain
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Colored lines across the page
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29"Offline" appears on the Status Monitor.
- 30Registration or Registration Failed.
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Color misregistration
- 33Poor fixing
- 34How to identify your Operating System (OS).
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 37When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 38I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Document Jam
- 41Replace WT Box
- 42Reset the network settings to the factory default (video instructions available)
- 43Install the optional lower tray
- 44What is the recommended paper?
- 45Turn the Toner Save mode on or off
- 46Can I use AirPrint with my Brother machine?
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Uneven density appears periodically across the page.
- 50Jam Duplex
