Replace Drum

Carry out calibration to improve the color density

Replace Belt

No Paper

Replace Toner

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

Jam Inside

"Offline" appears on the Status Monitor.

How to identify your Operating System (OS).

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).

I cannot print using my Brother machine on a wireless network (Windows)

Toner Low

The printer status is Offline or Paused.

I cannot print using my Brother machine on a wired network. (Windows/macOS)

Jam Rear

Set up your Brother machine on a wireless network.

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

Print both sides of paper or a booklet automatically

What is Brother iPrint&Scan?

I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

Uneven density appears periodically across the page.

Document Jam

Load paper in the paper tray

Jam Tray 1 / Jam Tray 2

Clean the scanner to improve the copy or fax quality (video instructions available)

Turn the Toner Save mode on or off

Colored streaks or bands down the page

I cannot print using my Brother machine on a wireless network (Mac)

Windows 10 Support Information

Cover is Open

Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?

I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)

Reset the network settings to the factory default (video instructions).

Reset the network settings to the factory default (video instructions available)

White spots or hollow print

Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.

I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

I cannot save a file downloaded from the Brother support website (For Windows)

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)

I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)

Jam Duplex

Jam MP Tray

White streaks or bands down the page

Colored lines across the page

Can I use AirPrint with my Brother machine?