Replace Drum

Replace Toner

How to identify your Operating System (OS).

No Paper

Carry out calibration to improve the color density

I cannot print using my Brother machine on a wireless network (Windows)

"Offline" appears on the Status Monitor.

Adjust color settings by using the custom setting in the printer driver

Replace Belt

I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.

Toner Low

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).

Download a file from the "Downloads" section and save it to Windows 10 computer.

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".

Jam Rear

I cannot print using my Brother machine on a wireless network (Mac)

Set up your Brother machine on a wireless network.

Jam Inside

I cannot print using my Brother machine on a wired network. (Windows/macOS)

Cover is Open

What is Brother iPrint&Scan?

Jam MP Tray

Clean the drum unit

Can I print from or scan to Android™ Smartphone?

Can I print from and scan to iPhone, iPod touch and iPad?

Windows 10 Support Information

Enable the Brother machine's network interface.

Print Unable XX

Print both sides of paper or a booklet automatically

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

Jam Duplex

Colored streaks or bands down the page

All one color

Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.

Load paper in the paper tray

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

Open the Control Panel (For Windows)

Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)

Change the printer driver settings (Windows/macOS)

Toner scatter or toner stain

Jam Tray 1 / Jam Tray 2

Clean the inside of the machine (video instructions available)

White lines, bands or ribbing across the page

I keep getting the error message "Authenticate Err (Authentication error)".

Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)

Registration or Registration Failed.

Drum Error (Drum!)

Wrinkle