FAQs & Troubleshooting
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Popular |
390 Results
- 1Replace Parts
- 2Replace Drum
- 3Carry out calibration to improve the color density
- 4Replace Toner
- 5Load paper in the paper tray
- 6Jam Inside
- 7Replace Belt
- 8Clean the scanner to improve the copy or fax quality (video instructions available)
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Adjust color settings by using the custom setting in the printer driver
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The printer status is Offline or Paused.
- 13Replace WT Box
- 14Jam Rear
- 15"Offline" appears on the Status Monitor.
- 16No Paper
- 17Set up your Brother machine on a wireless network.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22How to identify your Operating System (OS).
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Cover is Open
- 25Jam MP Tray
- 26Colored streaks or bands down the page
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Toner Low
- 31Install the optional lower tray
- 32What is Brother iPrint&Scan?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Jam Duplex
- 35Jam Tray 1 / Jam Tray 2
- 36White lines, bands or ribbing across the page
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Print Unable XX
- 40Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 41Wrong Paper Size
- 42Curled or wavy
- 43Wrinkle
- 44Adjust the print position of each color
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Enable the Brother machine's network interface.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
