MFC-9970CDW
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FAQs & Troubleshooting |
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
The error messages "Replace Parts Drum" or "Drum Stop" will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
To clear these error messages, you need to reset the drum counter as instructed below.
If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
Please follow the steps below to reset the drum counter.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"
Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
*If your Brother machine has a touchscreen, please follow the steps under "For Touchscreen models" below.
- Press Menu.
- Press the UP OR DOWN ARROW key to choose Machine Info.. Press OK.
- Press the UP OR DOWN ARROW key to choose Reset Menu. Press OK.
- Press the UP OR DOWN ARROW key to choose Drum. Press OK.
- Press 1 to reset the drum unit counter.
- Press Stop/Exit.
<For Touchscreen models>
- Press Menu.
- Press the UP OR DOWN ARROW key to display Machine Info.. Press Machine Info..
- Press Reset Menu.
- Press Drum.
- The machine will display Reset Drum?. Press Yes.
- Press Yes.
- Press Stop/Exit.
Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
If the error message still continues to appear, please contact Brother Customer Service from "Contact Us".
