FAQs & Troubleshooting
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367 Results
- 51I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 52What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 53What is the BRAdmin Professional software used for?
- 54How do I clean the drum unit?
- 55I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 56Set up your Brother machine on a wireless network.
- 57I cannot save a file downloaded from the Brother support website (For Windows)
- 58Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 59Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 60Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 61Can I use AirPrint with my Brother machine?
- 62Can I print from and scan to iPhone, iPod touch and iPad?
- 63How can I prevent public access to certain features on my Brother machine?
- 64How do I clear the message "Document Jam" from the LCD display?
- 65Why doesn't the machine answer when receiving a call?
- 66Can I use non-Brother or third party supplies with the Brother machine?
- 67Nothing is printed on the page or some colors are missing.
- 68Replace the drum unit.
- 69I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 70Enable the Brother machine's network interface.
- 71Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 72Change the printer driver settings (Windows/macOS)
- 73I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 74When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 75I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 76Set up my Brother machine to forward the received faxes to another location.
- 77I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 78I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 79How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 80When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 81When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 82Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 83How do I replace the waste toner box?
- 84How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 85I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 86Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 87Replace the toner cartridge
- 88I cannot install Brother drivers on Debian 10 or later (Linux)
- 89What driver package format is supported by my Linux distribution?
- 90Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 91Scan and save a document in PDF format (Scan to File)
- 92Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 93How do I turn off/on the Toner Save Mode?
- 94Cannot print after a Windows 10 update (June 2020)
- 95I cannot print using my Brother machine on a wireless network (Windows)
- 96When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 97Can I print on transparencies e.g. for overhead projectors?
- 98Locate files scanned with ControlCenter3 (For Windows)
- 99When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 100The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
