FAQs & Troubleshooting
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377 Results
- 51Printouts have toner scatter or toner stain.
- 52How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 53How do I clear the message "Jam MP Tray" from the LCD display?
- 54Spots are printed at 75mm.
- 55Replace the toner cartridge
- 56How do I turn off/on the Toner Save Mode?
- 57Nothing is printed on the page or some colors are missing.
- 58I cannot print over a network using the XML Paper Specification Printer Driver.
- 59I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 60How do I know which receive mode to select?
- 61Configure and use PC-FAX (CUPS) (Linux)
- 62I cannot send a fax using PC-FAX (Windows 10)
- 63Wireless setup is requesting a WPS PIN to complete the setup
- 64I cannot print using my Brother machine on a wireless network (Mac)
- 65Can I use IPv6 with my Brother machine?
- 66Install PaperPort™ 11SE onto Windows 10.
- 67"Offline" appears on the Status Monitor.
- 68I cannot find some option in the Printing preferences. (For Windows)
- 69Can I use AirPrint with my Brother machine?
- 70The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 71Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 72Discover the MAC address of the Brother network card
- 73Can I print from and scan to iPhone, iPod touch and iPad?
- 74When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 75Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 76I can print but cannot scan via network. (For Mac)
- 77I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 78I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 79I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 80When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 81Can I connect to the Active Directory server using the LDAP feature?
- 82What is SecureEasySetup™?
- 83Scan an image and insert it in a Windows XP application
- 84Scan a document in Windows 8 or later.
- 85I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 86The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 87When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 88I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 89How do I know the current network configuration?
- 90The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 91Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 92Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 93Check the firmware version.
- 94When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 95Install PaperPort™ 11SE onto Windows 8.
- 96Install the built-in drivers (For Windows 8 or later)
- 97I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 98Configure and use the Scan to OCR feature in Windows.
- 99When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 100Why doesn't my Brother machine have a dial tone?
