MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.

Error Screen


This error occurs if you double-click the wrong setup.exe file. Please go to the "xxxx" folder and double-click "Setup.exe" to start the installation (where xxxx = your model name).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-120C, DCP-130C, DCP-165C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-7020, DCP-7030, DCP-7040, DCP-8060, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-9040CN, DCP-9045CDN, FAX-1860C, FAX-1960C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2920, FAX-4750e, FAX-5750e, MFC-230C, MFC-240C, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3360C, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5460CN, MFC-5490CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7340, MFC-7345N, MFC-7420, MFC-7440N, MFC-7820N, MFC-7840W, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9010CN, MFC-9120CN, MFC-9320CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW

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