FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Document Jam
- 4How to identify your Operating System (OS).
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6Error and Maintenance Indications
- 7Access Web Based Management
- 8Scanning and Other Problems
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 12Your Scanner Cannot Be Detected on the Network During Installation
- 13Reset Your Brother Machine
- 14(Video) Calibrate Your Brother Machine
- 15Acceptable Documents
- 16Install your Brother machine's software from Full Driver Package. (Windows)
- 17Load Non-standard Size Document
- 18Load Standard Size Document
- 19If You Cannot Complete the Wireless Network Setup Configuration
- 20Use the Output Guide
- 21Check the Network Name (SSID) that your machine is connected to.
- 22Load Documents
- 23Check the IP Address of Network Devices
- 24(Video) Clean the Scanner and Rollers
- 25Where can I download Brother iPrint&Scan application for Mac?
- 26What is Remote Setup?
- 27Check the firmware version.
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Check the Serial Number
- 30Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 31If You Want to Check that Your Network Devices are Working Correctly
- 32Your Brother Machine Cannot Scan over the Network
- 33Calibrate Your Brother Machine
- 34What driver package format is supported by my Linux distribution?
- 35Set Up the Brother Machine Using Remote Setup (Mac)
- 36Set Up the Brother Machine Using Remote Setup (Windows)
- 37Open the Control Panel (For Windows)
- 38Scanning with a mobile device
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Change the General Settings Using Remote Setup
- 44Clean the Scanner and Rollers
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46I do not have or lost the black and white calibration sheet.
- 47Uninstall the drivers. (macOS 13 or greater)
- 48Reset Network Settings on the Machine
- 49Uninstall the Brother Software and Drivers (Windows)
- 50What is the default password for my Brother machine?