FAQs & Troubleshooting
Load Standard Size Document
(DSmobile DS-740D/DSmobile DS-940DW) If you scan the index card or business card, confirm the Output Guide is closed.
Set your document face up in the Feeder Slot and align the left edge of the page with the Left Edge of the Feeder Slot.
(DSmobile DS-740D/DSmobile DS-940DW) When you perform 2-sided scanning, insert the first page face up into the Feeder Slot.
Slide the Document Guide until it touches the right side of the document.
Gently insert the document until you feel its top edge touch the inside of the scanner.
(DSmobile DS-940DW) When the machine is in microSD Mode, scanning begins automatically.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
DS-635, DS-640, DS-740D, DS-940DW
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