DS-940DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 07/02/2020
  • ID: faq00100453_502

If You Cannot Complete the Wireless Network Setup Configuration

Turn your wireless router off and back on. If that does not resolve the problem, try to configure the wireless settings again. If this still does not resolve the problem, use the Actions listed in this table.

Cause Action Interface
Your security settings (SSID/Network Key (Password)) are not correct.

Confirm your security settings.

  • The manufacturer’s name or model number of the wireless access point/router may be used as the default security settings.
  • See the instructions supplied with your wireless access point/router for information on how to find the security settings.
  • Ask the manufacturer of your wireless access point/router, your Internet provider, or your network administrator.
Wireless
Your Brother machine's MAC address is not allowed. Confirm that the Brother machine's MAC Address is allowed in the filter. The address is printed on your product label. Wireless
Your wireless access point/router is in stealth mode (not broadcasting the SSID).
  • Enter the correct Network Name (SSID) and Network Key (Password) manually.
  • Check the Network Name (SSID) and Network Key (Password) in the instructions supplied with your wireless access point/router and reconfigure the wireless network setup.
Wireless
Your security settings (SSID/Password) are not correct.

Confirm the Network Name (SSID) and Network Key (Password).

The SSID and Network Key are printed on the label attached to the scanner.

Wireless Direct
Your Brother machine is placed too far from your wireless device. Move your Brother machine within about 3.3 feet (1 meter) of the wireless device when you configure the Wireless Direct network settings. Wireless Direct
There are some obstructions (walls or furniture, for example) between your machine and the wireless device. Move your Brother machine to an obstruction-free area. Wireless Direct
There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the wireless device. Move other devices away from the Brother machine or the wireless device. Wireless Direct
If you have checked and tried all of the actions, but still cannot complete the Wireless Direct configuration. Turn your Brother machine off and back on. Then try to configure the Wireless Direct settings again. Wireless Direct

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-940DW

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