FAQs & Troubleshooting
If You Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. If that does not resolve the problem, try to configure the wireless settings again. If this still does not resolve the problem, use the Actions listed in this table.
|Your security settings (SSID/Network Key (Password)) are not correct.|| |
Confirm your security settings.
|Your Brother machine's MAC address is not allowed.||Confirm that the Brother machine's MAC Address is allowed in the filter. The address is printed on your product label.||Wireless|
|Your wireless access point/router is in stealth mode (not broadcasting the SSID).|| ||Wireless|
|Your security settings (SSID/Password) are not correct.|| |
Confirm the Network Name (SSID) and Network Key (Password).
The SSID and Network Key are printed on the label attached to the scanner.
|Your Brother machine is placed too far from your wireless device.||Move your Brother machine within about 3.3 feet (1 meter) of the wireless device when you configure the Wireless Direct network settings.||Wireless Direct|
|There are some obstructions (walls or furniture, for example) between your machine and the wireless device.||Move your Brother machine to an obstruction-free area.||Wireless Direct|
|There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the wireless device.||Move other devices away from the Brother machine or the wireless device.||Wireless Direct|
|If you have checked and tried all of the actions, but still cannot complete the Wireless Direct configuration.||Turn your Brother machine off and back on. Then try to configure the Wireless Direct settings again.||Wireless Direct|
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
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