FAQs & Troubleshooting
Your Scanner Cannot Be Detected on the Network During Installation
|Your computer is not connected to the network.|| |
Make sure your computer is connected to a network, for example, a Wireless LAN environment or has Internet access. For further support, contact your network administrator.
|Your machine is not connected to the network.|| |
If the Error LED on the Control Panel blinks in orange, it indicates an error status. Make a note of the error status and then correct the error.
See Related Information: Error and Maintenance Indications.
|You use security software.|| |
|You use a Wi-Fi router.|| |
The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator.
|Your Brother machine is placed too far from the Wireless access point/router.||Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings.|
|There are some obstructions (walls or furniture, for example) between your machine and the Wireless access point/router.||Move your Brother machine to an obstruction-free area, or closer to the Wireless access point/router.|
|There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the Wireless access point/router.||Move all the devices away from the Brother machine or Wireless access point/router.|
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
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