DS-940DW
 |
FAQs & Troubleshooting |
DS-940DW
Date: 07/02/2020 ID: faq00100465_502
Your Scanner Cannot Be Detected on the Network During Installation
| Cause | Action |
|---|
| Your computer is not connected to the network. | Make sure your computer is connected to a network, for example, a Wireless LAN environment or has Internet access. For further support, contact your network administrator. |
| Your machine is not connected to the network. | If the Error LED on the Control Panel blinks in orange, it indicates an error status. Make a note of the error status and then correct the error. See Related Information: Error and Maintenance Indications. |
| You use security software. |
|
| You use a Wi-Fi router. | The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator. |
| Your Brother machine is placed too far from the Wireless access point/router. | Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings. |
| There are some obstructions (walls or furniture, for example) between your machine and the Wireless access point/router. | Move your Brother machine to an obstruction-free area, or closer to the Wireless access point/router. |
| There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the Wireless access point/router. | Move all the devices away from the Brother machine or Wireless access point/router. |
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